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Our Terms and Conditions Explained

When you open an account with kotakwin, you agree to the terms that keep your deposits safe, your withdrawals on track, and your gameplay fair.

Account ownership & verificationPayment and withdrawal rulesFair play commitments
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kotakwin Our Terms and Conditions Explained
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Contact Us About These Terms

Live chat support Open a conversation inside your account dashboard or on our home page.
Email our compliance team Send formal requests, disputes or term clarifications to [email protected].
Account settings & documents Review and download your own copy of the full Terms and Conditions in your…
HOW WE OPERATE

Data, Security and Your Account Rights

Your personal data

We collect your name, email, phone number and payment details only to verify your identity, process deposits and withdrawals, and comply with local regulations. We never sell your data. Your information is encrypted and stored on secure servers.

Account access and changes

You control your account settings, password, preferred payment method and communication preferences. You can request corrections to your personal information by contacting our team. Changes take effect within one business day.

Cookies and tracking

We use cookies to keep you logged in, remember your game preferences, and prevent fraud. You can manage cookie settings in your browser. Disabling cookies may limit your ability to play or withdraw.

Data retention and deletion

We retain your account data for as long as your account is active, plus five years afterward to meet regulatory requirements. You may request account closure or data deletion subject to legal holds and withdrawal verification timeframes.

Dispute resolution process

If you disagree with a charge, withdrawal decision or game outcome, submit a formal complaint through live chat or email. We investigate within 14 days and provide a written decision with supporting evidence.

Request your data or update terms consent

Email [email protected] with 'Data Request' in the subject line. Include your account email and we'll send you a full copy of your personal data, deposit history and game activity within seven business days.

Terms and Conditions: Questions Answered

Your account will be suspended immediately and your balance held pending investigation. We verify all deposits match your registered identity. If fraud is confirmed, we keep the funds and forward details to the relevant authorities. You can appeal the suspension via email within 30 days.

No. One account per person is required by our terms and local regulations. If we detect duplicate accounts, we close all linked accounts and retain any balances. This protects you and ensures fair play across our platform.

Minimum withdrawal is Rp 50,000. We process withdrawals to DANA, OVO, GoPay and QRIS within one hour of approval. Verification can add 24 hours if we request proof of identity or payment method ownership. Bank transfers may take an extra business day.

Your account remains open indefinitely. If you request closure, we process it within 48 hours. Any remaining balance is returned via your last deposit method or a new withdrawal. Closed accounts cannot be reopened; you must create a new account with fresh verification.

Report any unauthorized transaction or disagreement to [email protected] within 72 hours with transaction ID and screenshot. We examine the deposit record, payment method logs and IP address. If the transaction was fraudulent, we refund it and secure your account. If valid, we explain the charge in detail.

Material changes to the terms are notified by email and account notice at least 14 days before they take effect. You can close your account without penalty before the change goes live. Continued play after the notice date means you accept the new terms.

If our internal complaint process does not satisfy you, you can escalate to our regulatory body or your local consumer protection authority. Email [email protected] for the formal complaint submission form and escalation options relevant to your region.

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