Reference

How we protect your account and payment information

Your personal details, transaction history and withdrawal requests stay encrypted and secure on our platform.

Encryption for all account dataSecure payment processingClear data retention practices
kotakwin How we protect your account and payment information
REACH US ANYTIME

How to contact us about your privacy

Live chat Open the chat icon in your account lobby during operating hours.
Email support Send a detailed message to our privacy team at [email protected].
Account settings Open your account menu, tap Privacy & Security, then select Request My Data or…
SECURITY & TRANSPARENCY

What you get from our privacy practices

Account encryption

All logins use SSL encryption so your password and session are never visible to third parties. When you deposit via DANA, OVO, GoPay or QRIS, the transaction moves through our secure gateway — your payment details are tokenized and never stored in plain text.

Cookie control

We use cookies to remember your login state and track which games you play so we can show you relevant content. You can turn off optional cookies in your browser settings without losing core account access — essential cookies for login and fraud detection stay active.

Data retention

We keep your account information for as long as you hold an active account. After you close your account, we retain transaction records for up to seven years to meet financial and tax obligations in Indonesia, then delete them automatically.

Third-party sharing

Your data is shared only with payment processors (DANA, OVO, GoPay and QRIS partners), fraud detection services and legal authorities where local law requires it. We never sell or lease your contact details to advertisers or other platforms.

Withdrawal verification

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, our system verifies your bank details match your account name. This protects you from accidental transfers and fraud — verification usually takes seconds.

Right to update

You can edit your email, phone number and address anytime in Account Settings. If you spot an error in your transaction history or payment records, contact support with your account username and we'll investigate within 24 hours.

Frequently asked about data and account security

Yes. Open your account menu, go to Privacy & Security, and select Request My Data. We'll email you a complete file of your name, contact details, account history, transactions and login records. Downloads usually arrive within 24 hours. You can also ask our support team via live chat or email at [email protected].

Absolutely. Your payment details are never stored on our servers in readable form. When you deposit, your DANA, OVO, GoPay or QRIS credentials go directly to the payment partner through an encrypted tunnel. We only store a transaction receipt showing the amount, time and status — never your account number or PIN.

Your active account information is kept while you play. Once you close your account, we retain withdrawal and deposit records for seven years to comply with Indonesian financial regulations, then delete them. Personal details like your email and phone are removed within 30 days unless we're required to keep them for tax or legal reasons.

Only you can reset your password using the email or phone you registered with. If you forget both, contact our support team with proof of identity. We verify your request within a few hours and send a secure reset link. No one at kotakwin can access your account without your authorization.

We use cookies to keep you logged in and to show you games you've played before. Optional cookies help us understand which features you use. You can disable optional cookies in your browser settings anytime. Essential cookies for login and fraud detection must stay on for account access and security.

Log into your account and open the Transaction History section to review all deposits and withdrawals. If you see an error, open live chat or email [email protected] with your account username and transaction ID. Our team investigates within 24 hours and corrects billing mistakes or reverses unauthorized charges where confirmed.

Yes. In your account menu under Privacy & Security, select Delete Account and Erase Data. Your personal contact details will be removed immediately. Regulatory records like transaction history stay for seven years per Indonesian law, then are permanently deleted. The process is irreversible, so confirm before submitting.